Contact
Get Full Customer Support
Speak with our experts about API integration, custom reports, and real-time title updates. We usually respond within one business day.
Location
AFX Research LLC
999 Monterey St., Suite 380
San Luis Obispo, CA 93401
Phone Number
(877) 848-5337 ext. 138
Toll-free · Mon–Fri, 8am–5pm PT
What happens next
From First Message to First Report
Every message reaches our U.S.-based customer management team rather than a ticket queue. Someone reads it, works out whether the question is really about coverage, pricing, turnaround, or integration, and routes it to the person who can answer it properly. Most enquiries get a reply within one business day, and if you are simply asking whether we cover a particular county, you will usually hear back the same day.
The next conversation is a scoping one. We will ask what you order, where you order it, and how much of it — a lender running a few hundred current-owner searches a month across two states needs a different setup from a servicer boarding a portfolio across all fifty. That conversation also settles delivery: PDF remains the default, but Word, Excel, and JSON are all available, and most integrated partners take JSON alongside a PDF copy.
If you want an API or webhook integration, the technical work is smaller than people expect. DevOps-to-DevOps onboarding typically takes less than a day, with documentation, example payloads, and a sandbox to test against before anything touches production. If you would rather not integrate at all, the portal covers ordering, messaging, and report download with no engineering work on your side.
On coverage: we work in every U.S. county, including rural and tribal jurisdictions where records are not online and an abstractor has to attend the courthouse in person. If you have a property another provider came back empty on, say so in your message — those are usually worth a phone call rather than a form.
The toll-free line is staffed Monday to Friday, 8am–5pm Pacific, and anything sent outside those hours is picked up the next business morning. If you are already a client with an order open, the portal’s messaging thread is faster than this form, and integrated partners can raise the same question through the API’s messaging endpoint — both attach the conversation directly to the order in question.
Helpful things to include
- The states or counties you order in most often
- Roughly how many orders you place each month
- Your LOS, servicing, or fund-control platform
- Whether you want API, webhook, or portal ordering
- The report formats your team already works in
- Any turnaround commitments you need to hit
None of it is required — a sentence about what you are trying to solve is enough to start.
Prefer to talk it through?
Call us toll-free at (877) 848-5337 ext. 138 — our U.S.-based team can scope your integration on the first call.